Owner FAQs

• When will I receive my rent payment?

  Initial distributions are processed and sent out by the 15th of each month, and every following Friday until the end of the month. We pay electronically, with ACH unless you prefer otherwise. Statements are sent by the 15th of each month.

• How are emergencies handled at my property?

  A big part of good landlord-tenant relations is availability and a timely response. Our company provides an on-call person 24-hours a day to handle emergencies. We have a preferred list of service vendors who will respond promptly to all types of emergencies.

• Is there a surcharge on maintenance supervision?

  No! This is part of our standard service to you, the owner, and included in our management fees. We do not accept rebates from vendors, nor do we charge fees to tenants to oversee maintenance repairs.

• Why should I work with you?

  Our team is the most well-trained staff in the business, and they proactively manage their assigned properties. They are also available to help you gain industry insight. As an investor, you may also request an analysis of your rental properties, which will help you to create a specific strategic plan, tailored to your objectives and the current real estate market conditions.

• Are taxes withheld?

  No. It is your responsibility as the owner to claim any rental proceeds on your taxes. A 1099 and Profit & Loss will be issued at the end of each year for you.

• Can I view my statement and bills online?

  Yes. Please click HERE and log into your account to view your account statements and bills.

• How can I see a copy of a bill I was charged for?

  You may view the invoices on your account by logging in to your account HERE.

• How does Vintage Real Estate Services perform bookkeeping and account reporting?

  Vintage Real Estate Services makes full use of automated systems for record keeping and reporting functions through Rent Manager online software. We send all of our Property Managers a tenant delinquency report daily and generate 3 day notices for the tenant to pay the rent or vacate the property. Late fees will be applied as of the 2nd day of the month or the day after the rent is due for a particular property. Owners receive a detailed monthly report for each of their properties which include the rent collected, and maintenance charges. With our specially designed property management software we are able to promptly provide our Property Manager and Owners with detailed property reports.

• Will Vintage Real Estate Services deposit an owner’s checks directly into the bank?

  Yes, your monthly rental proceeds can be deposited directly to your account via ACH.